Terms of Service

Welcome to Ocean Cartz Golf Carts

Thank you for visiting Ocean Cartz FZC. We're dedicated to providing top-quality golf carts, electric vehicles, and exceptional customer service across the UAE. These Terms and Conditions outline the rules and responsibilities between you (our customer) and us (the seller). By using our website or making a purchase, you agree to follow these terms.

Our Commitment to You

Premium Products
We offer new, off-road, and non-off-road golf carts, as well as other electric vehicles, massage chairs, and mobility equipment. Each product is inspected and tested to meet our high-quality standards.

Transparent Pricing
The price you see is the final price — with no hidden charges. All prices include VAT where applicable.

Reliable Support
From pre-sale consultation to after-sales service, we’re with you at every step. You can contact us anytime via:

What You Can Expect from Us

Product Accuracy
We make every effort to display product details accurately, including features like touchscreens, CarPlay, USB ports, suspension types, and more. However, slight color or appearance differences may occur due to screen variations.

Stock & Availability
All inventory is subject to availability. If your selected item becomes unavailable after your purchase, we’ll contact you immediately to offer alternatives or a refund.

Secure Payments
We accept secure payments through:

  • Stripe
  • Bank Transfer

All financial transactions are encrypted and your information is kept confidential.

Delivery
We deliver golf carts across the UAE. Delivery time may vary depending on stock and location, but we’ll provide an estimated delivery schedule once the order is confirmed.

Your Responsibilities

Accurate Information
If you register an account with us, please keep your contact and delivery information up to date. You're responsible for keeping your account secure.

Appropriate Use
Our golf carts are designed for leisure and utility use. You must operate the vehicles responsibly, in accordance with local traffic and safety laws.

Payment Timing
Orders are only processed after full payment has been received. Delays in payment may cause shipment delays.

Returns and Refunds Policy

We offer a 7-day return policy, but only under the following conditions:

✅ If the golf cart has a mechanical, electrical, or manufacturing defect
❌ Not accepted for reasons like change of mind or dissatisfaction with color/design after delivery

To initiate a return, please contact us within 7 days of receiving the product. We may request photos or inspection before processing the return or replacement.

Privacy & Data Protection

We take your privacy seriously. Your personal and payment data is handled securely and only used for order processing and support. For full details, please view our [Privacy Policy].

Modifications to Terms

Ocean Cartz reserves the right to update these terms at any time without prior notice. Please review them regularly before making a purchase.

Need Help? Let’s Talk!

If you have any questions about these Terms & Conditions or need assistance with your order:

  • 📞 Call/WhatsApp: +971 56 630 6479
  • 📧 Email: info@oceancartzs.com
  • 📍 Location: Ocean Cartz FZC, Dubai, UAE

We're always happy to help!