Refund policy
At Oceancartz, we are committed to providing clear, fair, and transparent terms for the purchase, delivery, inspection, warranty, return, and refund of golf carts and other products. By placing an order and making payment, the customer acknowledges and agrees to the terms below.
1. Important: All Orders Are Final
All orders are final once payment is received, unless otherwise agreed in writing by Oceancartz.
Change of mind does not normally qualify for a return, refund, exchange, or cancellation after payment has been received.
However, if Oceancartz agrees in writing to accept a change-of-mind return, 30% of the original purchase price will be deducted from the refund amount.
Customers are therefore strongly advised to carefully review the product before making a purchase. If you require additional information, please ask our team for as many pictures, videos, specifications, and product details as needed before placing your order.
If you would like to personally inspect or test a golf cart before purchasing, please contact Oceancartz and make an appointment to visit and inspect the golf cart before making payment.
Once the purchase has been completed and payment has been received, a customer's change of mind, change of preference, finding another product, deciding that the product is no longer required, or dissatisfaction with a decision made after purchase does not automatically qualify for a return or refund. Any change-of-mind return must be expressly approved in writing by Oceancartz and will be subject to the applicable 30% deduction.
2. Payment Terms
Payment must be made in full before delivery of the product.
Please include your invoice number with all payments so that the payment can be correctly identified and allocated to your order.
We accept payment by bank transfer, credit card, or other payment methods agreed upon in advance.
An order is considered confirmed once the required payment has been received and confirmed by Oceancartz.
3. Order Changes and Cancellations
Any changes, cancellations, modifications, or special requests relating to an order must be confirmed in writing by Oceancartz.
Once payment has been received, all orders are final unless Oceancartz agrees otherwise in writing.
A request to cancel an order or change a product after payment has been received does not automatically create a right to a refund.
4. Product Inspection Before Purchase
Customers are responsible for making sure that the selected golf cart or product is suitable for their intended use before purchasing.
Before making payment, customers are encouraged to:
- Request additional photographs and videos of the golf cart.
- Ask for product specifications and available information.
- Ask any questions regarding the condition, features, specifications, battery, motor, controller, accessories, or other components.
- Request additional videos or photographs where necessary.
- Arrange an appointment to personally inspect and, where applicable, test the golf cart before purchase.
If you wish to personally inspect the golf cart before purchasing, please contact Oceancartz and arrange an appointment with our team.
Customers are encouraged to complete their inspection and ask all necessary questions before making payment because change of mind after purchase does not automatically qualify for a return or refund.
5. Delivery
Delivery is generally expected within 2 to 3 working days after payment has been received and the order is ready for delivery, unless otherwise agreed in writing.
Delivery times may be affected by circumstances outside the control of Oceancartz, including weather conditions, logistics issues, transportation problems, customs procedures, road restrictions, supplier delays, or other unforeseen circumstances.
Oceancartz is not responsible for delays caused by circumstances outside our reasonable control.
6. Inspection at Delivery
The customer must carefully inspect the golf cart or product at the time of delivery.
The customer should check the product's visible condition, accessories, keys, charger, bodywork, tires, seats, lights, and other applicable components before accepting delivery.
Any visible damage, missing items, defects, or other concerns identified at the time of delivery must be reported to Oceancartz immediately.
Acceptance of delivery confirms that the customer has inspected and accepted the product's visible condition at the time of delivery, subject to the applicable warranty provisions for qualifying manufacturing defects.
7. Post-Delivery Safety Inspection
The customer must inspect and test the golf cart's safety functions within 48 hours of delivery, including, where applicable:
- Brakes
- Steering
- Tires and wheels
- Lights
- Battery
- Charger
- Accelerator and controls
- Reverse function
- Other relevant safety and operating functions
If any defect, safety issue, unusual operation, or other problem is discovered, the customer must contact Oceancartz immediately and stop using the golf cart until it has been inspected and, where necessary, repaired.
Customers must report any suspected manufacturing defect or other issue within 48 hours of delivery.
If a customer continues to use the golf cart after discovering a problem, Oceancartz may not be responsible for additional damage, accidents, injuries, failures, or other losses resulting from continued use.
8. Manufacturing Defects and Returns
Returns are not normally accepted simply because a customer has changed their mind, no longer requires the golf cart, prefers a different model, finds another product, or is dissatisfied with a purchasing decision made after payment.
A return may only be considered where there is a verified manufacturing defect or where Oceancartz has expressly agreed to a return in writing.
If Oceancartz expressly agrees in writing to accept a change-of-mind return, 30% of the original purchase price will be deducted from the refund amount.
Any reported defect must be inspected and verified by Oceancartz before a return, replacement, repair, or refund is approved.
A reported issue does not automatically qualify as a manufacturing defect. Oceancartz may inspect the golf cart and determine whether the issue falls within the applicable warranty.
9. Warranty Coverage
Where a warranty is provided with the product, the warranty covers manufacturing defects only, subject to the specific warranty terms applicable to the purchased product.
The warranty does not cover damage or problems caused by:
- Misuse or improper use
- Accidents or collisions
- Neglect
- Improper storage
- Overloading
- Use beyond the intended capacity
- Unauthorized modifications or alterations
- Repairs or servicing not performed or approved by Oceancartz
- Use of non-approved parts, batteries, chargers, or accessories
- Improper charging
- Water damage or flooding
- Extreme heat or environmental exposure
- Failure to perform required maintenance
- Continued use after a fault or problem has been identified
Specific warranty periods and coverage may vary by product and will be stated on the applicable quotation, invoice, warranty document, or written agreement.
10. Warranty Does Not Mean a Change-of-Mind Return
A warranty is provided to address qualifying manufacturing defects. It does not create a general right to return the golf cart because the customer has changed their mind.
If the golf cart is functioning as intended and there is no verified manufacturing defect, a change of mind does not automatically qualify for a return or refund.
If Oceancartz agrees in writing to accept a change-of-mind return, 30% of the original purchase price will be deducted from the refund amount.
11. Warranty Inspection and Resolution
If a customer believes that a golf cart has a manufacturing defect, Oceancartz must be contacted promptly so that the issue can be inspected.
Following inspection, Oceancartz may, where applicable, repair the defect, replace a defective component, provide a replacement product, or provide another appropriate remedy in accordance with the applicable warranty and the circumstances of the case.
A refund will only be considered where applicable and where approved by Oceancartz following inspection.
12. Non-Returnable and Warranty-Excluded Situations
A product will not qualify for a return or warranty claim where the issue results from:
- Customer change of mind
- Customer preference or dissatisfaction unrelated to a manufacturing defect
- Accidental damage
- Misuse or improper operation
- Negligence
- Improper storage
- Overloading or exceeding the intended passenger or weight capacity
- Unauthorized modifications
- Unauthorized repairs or servicing
- Use of non-approved parts, batteries, chargers, or accessories
- Improper charging
- Water, flooding, or environmental damage
- Extreme heat or other environmental exposure
- Failure to perform required maintenance
- Continued operation after identifying a fault or safety issue
- Normal wear and tear
However, Oceancartz may, at its discretion, approve a change-of-mind return in writing. Where such a return is approved, 30% of the original purchase price will be deducted from the refund amount.
13. Customer Responsibility for Safe Operation
The customer is responsible for ensuring that the golf cart is operated safely and appropriately at all times.
The golf cart must only be used in suitable environments and in accordance with applicable local laws, regulations, safety requirements, and restrictions.
The customer is responsible for ensuring that the golf cart is operated only by appropriate and authorized users and within its intended capacity.
Overloading the golf cart or using it beyond its intended capacity may void the applicable warranty and the customer's responsibility for safe operation.
14. Maintenance
Regular maintenance after delivery is the customer's responsibility unless a separate maintenance or service agreement has been agreed upon in writing with Oceancartz.
Customers should follow the manufacturer's recommended maintenance, charging, storage, and operating procedures.
15. Parts, Batteries, Chargers and Accessories
Use of non-approved parts, batteries, chargers, accessories, or other components may affect the performance and safety of the golf cart and may void the applicable warranty.
Customers should contact Oceancartz before installing replacement or additional components where warranty coverage may be affected.
16. Environmental Damage
Oceancartz is not responsible for damage caused by environmental exposure or improper environmental conditions, including water damage, flooding, extreme heat, improper storage, or improper charging.
17. Refunds
Where a refund is approved by Oceancartz following inspection and verification of a qualifying issue, the refund will generally be issued to the original payment method used for the purchase, subject to the applicable payment provider's processing requirements.
A refund is not automatically available because a customer has changed their mind, no longer requires the product, prefers another product, or decides after purchase that the golf cart is not suitable.
If Oceancartz agrees in writing to accept a change-of-mind return, 30% of the original purchase price will be deducted from the refund amount.
Any additional deductions for damage, missing keys, chargers, accessories, documents, or other items, where applicable, may also be made from the refund amount.
18. Exchanges and Replacements
Any exchange or replacement is subject to inspection, verification of the issue, product availability, and written approval by Oceancartz.
An exchange or replacement is not available solely because of a change of mind or change in customer preference.
19. Damage, Accidents and Liability
Oceancartz is not responsible for accidents, injuries, failures, or damage resulting from failure to inspect the golf cart, improper use, unsafe operation, overloading, unauthorized modifications, unauthorized repairs, or continued use after a problem has been identified.
To the maximum extent permitted by applicable law, Oceancartz is not responsible for indirect, incidental, special, or consequential damages, including loss of income, loss of business, property damage, or personal injury arising from the customer's use, misuse, or operation of the golf cart.
20. Written Agreements
Any variation to these terms, including special arrangements concerning returns, cancellations, refunds, exchanges, warranties, delivery, or other purchase conditions, must be agreed upon in writing by Oceancartz.
Verbal statements or informal discussions do not amend these terms unless confirmed in writing by Oceancartz.
21. Rental Products
This policy applies primarily to product purchases. Rental golf carts and rental bookings may be subject to separate rental, cancellation, damage, payment, and liability terms provided by Oceancartz.
22. Contact Us Before Purchasing
If you have any questions about a golf cart, its condition, specifications, features, warranty, battery, motor, controller, accessories, delivery, or suitability for your intended use, please contact Oceancartz before making payment.
We encourage customers to ask as many questions as necessary and request additional photographs or videos before purchasing.
If you would like to see or inspect the golf cart personally, please contact us and make an appointment before purchasing.
Please inspect, ask questions, request pictures and videos, and arrange a personal inspection if required before making payment. Once payment has been received, change of mind does not automatically qualify for a return, exchange, cancellation, or refund. If Oceancartz agrees in writing to accept a change-of-mind return, 30% of the original purchase price will be deducted from the refund amount.